FAQ

Northern Lights Apparel Co. has hair accessories for babies, kids, and their mamas! Browse our selection of handmade Bows, Knots, and Twists!

PAYMENT

We accept all major credit and debit cards, PayPal, and Sezzle. Learn more about Sezzle here.

TURN AROUND TIME (TAT)

Turn around time is 3-5 business days after payment is made. This does not include shipping time.

SHIPPING

Orders are shipped USPS First Class. Tracking information will be provided. Northern Lights cannot estimate exact delivery dates or times and cannot guarantee the carrier's shipping time. Delays can and may occur. Unfortunately, we cannot be responsible for lost or stolen package. We encourage you to contact your local USPS office with any delivery issues.

RETURNS & EXCHANGES

Because each item is made-to-order, no returns or exchanges are accepted. If you are unhappy with your order, please reach out to support@northernlightsapparelco.com with your issue. If we have made an error with your order, we will happily make an exchange. However, if the error was not on our end (ordered wrong size, entered address wrong, etc.) unfortunately we will not be able to honor the request for refund or replacement.